Underage Gambling Policy
Calgary Casino is for adults only. You must be at least 19 years old to open an account or play any of our games, or older if a higher minimum age applies where you live. Protecting young people from gambling is one of our most important responsibilities, and we take firm steps to keep minors off our platform. This policy explains how we do that and how parents and guardians can help.
Strictly 19 and Over
It is illegal for anyone under the legal gambling age to gamble online. When you register, you must confirm that you are 19 or older. Providing false information about your age is a breach of our Terms and Conditions. We do not knowingly allow anyone under 19 to register, deposit or play, and we never direct our marketing at minors.
How We Verify Age
We do not rely on a tick-box declaration alone. Our age checks include:
- Collecting your full name, date of birth and address at registration.
- Electronic identity and age verification through trusted third-party services.
- Requesting a government-issued photo ID where electronic checks are not conclusive.
- Completing KYC and geolocation checks before any deposit can be made.
- Confirming that payment methods belong to the verified account holder.
- Carrying out further checks at any time if we have reason to doubt a player's age.
Protecting Minors and Shared Devices
Many households share computers, tablets and phones. If children or teenagers have access to your devices, please take these precautions:
- Never share your login details or let anyone else use your account.
- Do not save your password in your browser or let your device remember it.
- Always log out when you finish playing.
- Lock your devices with a PIN, password or biometric setting.
- Keep your payment cards and banking details secure and out of reach.
- Create separate user profiles for children on shared computers.
- Do not gamble in front of children or encourage them to play.
Parental Controls and Filtering Tools
Parents and guardians can block access to gambling websites using widely available tools, including:
- Built-in parental controls on Windows, macOS, iOS and Android devices.
- Content filtering options offered by many internet service providers.
- Router settings that block categories of websites across your home network.
- Dedicated filtering and parental-control software and gambling-blocking apps.
- App store restrictions that prevent the download of gambling apps.
Talking openly with young people about the risks of gambling is also one of the most effective forms of protection.
Consequences of Underage Use
If we find that an account has been opened or used by someone under 19:
- The account will be closed immediately.
- All winnings will be voided and will not be paid out.
- Deposits may be returned to the original payment method once ownership has been confirmed, where the law allows.
- We may report the matter to the appropriate authorities and payment providers.
- Any adult who knowingly allowed a minor to use their account or payment method may have their own account closed.
Reporting a Concern
If you believe a person under 19 is using our service, or that your child has accessed an account using your details, please tell us right away. We will investigate promptly and treat your report in confidence.
Contact Us
To report underage gambling or ask about this policy, please email support@calgarycasino.app or help@calgarycasino.app. For formal correspondence, write to mail@calgarycasino.app.