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Terms & Conditions

Welcome to Calgary Casino. These Terms and Conditions set out the agreement between you and us when you visit our website, open an account, deposit funds or play any of our games. We have tried to write them in plain language so you know exactly where you stand. Please read them carefully, together with our Privacy Policy, Cookie Policy, Bonus Terms, Responsible Play page, KYC and AML Policy and Underage Gambling Policy, all of which form part of this agreement.

1. Accepting These Terms

By registering an account, logging in or using any part of our service, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, please do not create an account or use the site. You accept these Terms each time you use our service, so the version in force on the day you play is the one that applies.

2. Eligibility

You may only use Calgary Casino if every one of the following is true:

  • You are at least 19 years of age, or older if a higher minimum age applies where you live.
  • You are a resident of Canada and are physically located in a province or territory where online gambling with us is permitted by local law.
  • Where a province requires online gambling operators to be regulated, you are playing through the part of our service that operates in line with those requirements.
  • You have the legal capacity to enter into a binding agreement.
  • You are not self-excluded from gambling with us or through a provincial self-exclusion program that applies to us.
  • You are playing for yourself, for recreational purposes, with your own money.

It is your responsibility to make sure that using our service is lawful where you are. We use geolocation checks and identity verification to confirm eligibility, and we may refuse or close any account that does not meet these conditions.

3. Registering Your Account

To play for real money you must register an account and provide accurate, complete and current information, including your full legal name, date of birth, residential address and email address. You agree to update these details promptly if anything changes.

  • One account per person. Each player may hold only one account. The same rule applies to each household, IP address, device and payment method unless we have agreed otherwise in writing. If we find duplicate accounts, we may close them, void bonuses and winnings linked to them, and return remaining deposited funds after verification.
  • Security. You are responsible for keeping your login details confidential. Any activity carried out using your username and password will be treated as yours. Tell us right away at support@calgarycasino.app if you believe someone else has gained access to your account.
  • Personal use only. Your account cannot be sold, transferred, shared or used on behalf of anyone else.
  • Verification. We complete Know Your Customer (KYC) and geolocation checks before you can make any deposit. We may ask for further documents at any time, as described in our KYC and AML Policy.

4. Deposits

All accounts are held, and all transactions are processed, in Canadian dollars (CAD). The minimum deposit is C$10. We currently accept deposits by:

  • Interac e-Transfer
  • Visa
  • Mastercard
  • Apple Pay
  • PayPal
  • Online Banking / Trustly
  • Paysafecard
  • MuchBetter
  • Bank Wire / Transfer
  • Skrill

We do not charge any casino fees on deposits, although your bank or payment provider may apply its own charges. You may only use payment methods registered in your own name. Deposits must not come from criminal activity, and we will not accept funds that we have reason to believe are linked to fraud, money laundering or any other unlawful purpose. Your account is not a bank account and does not earn interest.

5. Withdrawals

You may request a withdrawal of your available cash balance at any time, subject to verification and to any active bonus conditions. The following terms apply:

  • The minimum withdrawal is C$20.
  • The maximum withdrawal is C$10 000 per month.
  • Withdrawals are available by Interac e-Transfer, Visa, Apple Pay, Online Banking / Trustly, Bank Wire / Transfer and Skrill.
  • Once approved, most withdrawals are processed within 1 to 4 hours. Bank wire transfers may take up to 12 hours.
  • We do not charge casino fees on withdrawals. Your payment provider may apply its own charges.

Where possible, we return funds to the same method you used to deposit. If that method does not support withdrawals, we will ask you to choose another available option in your name. We may delay or withhold a withdrawal while we complete identity, age, payment or source-of-funds checks, or while we investigate a possible breach of these Terms.

6. Bonuses and Promotions

From time to time we offer bonuses, including a first-deposit welcome package for new players. Every promotion is governed by our Bonus Terms and by any specific conditions shown with that offer. Bonuses are optional, and you will always be asked to opt in. If there is any difference between these Terms and the specific terms of an offer, the offer terms apply to that promotion.

7. Games, RNG and Live Dealer Tables

Each game has its own rules, paytable and return information, available within the game. You should read these before you play. By placing a bet you accept the rules of that game.

  • Random number generation. Our digital games, such as slots and electronic table games, use random number generators supplied by our game providers. These are designed so that every outcome is random and independent of previous results.
  • Live dealer games. Live casino games are streamed from professional studios and run by real dealers. The outcome is decided by the physical cards, wheel or other equipment at the table, and the result recorded by the studio's systems is final.
  • Connection issues. If your connection drops during a game, the game will usually resume or settle according to its rules when you reconnect. We are not responsible for losses caused by your own internet connection, device or software.

8. Malfunctions and Errors

Any malfunction voids all affected plays and payouts. This includes software faults, server errors, incorrect game configuration, network failures or obvious errors in displayed odds, prices or balances. Where a malfunction occurs, we will void the affected bets, return the stakes involved and correct your balance. If funds are credited to your account in error, they remain our property and we may remove them. You agree to tell us promptly about any error you notice and not to take advantage of it.

9. Fair Play and Prohibited Conduct

We want every player to have a fair experience. You must not:

  • Collude with other players or share information to gain an unfair advantage.
  • Use bots, scripts, automated software or any tool that interferes with how a game works.
  • Exploit a software fault, bug or error in the games or the website.
  • Use stolen, borrowed or unauthorised payment methods, or reverse or charge back deposits you have played with.
  • Use a VPN, proxy or other means to hide your true location or identity.
  • Open multiple accounts or use another person's account.
  • Engage in money laundering, fraud or any other criminal activity.
  • Abuse bonuses or promotions, as described in our Bonus Terms.
  • Be abusive, threatening or offensive towards our staff or other players.

If we reasonably suspect any of this behaviour, we may suspend your account, withhold or void winnings, cancel bonuses, close your account and, where required by law, report the matter to the appropriate authorities.

10. Suspension and Closure

You may close your account at any time by emailing us. If you wish to close it for reasons related to your gambling, please use our self-exclusion tools so we can apply the correct protections. We may suspend or close an account if you breach these Terms, if we are required to do so by law, if verification is not completed, or if we have concerns about your wellbeing. On closure, any verified cash balance that is not subject to investigation will be returned to you, less any amounts owed to us.

11. Intellectual Property

The Calgary Casino name, logo, website design, text, graphics and software, as well as the games supplied by our providers, are protected by copyright, trademark and other intellectual property laws. They are owned by us or by our licensors. You may use them only to access our service for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute or create derivative works from any part of the site without our prior written consent.

12. Limitation of Liability

Our service is provided on an as available basis. To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental or consequential loss, including loss of profits, data or opportunity.
  • We are not responsible for interruptions, delays or failures caused by events beyond our reasonable control, including internet outages, power failures or actions of third parties.
  • Our total liability to you in connection with your use of the service is limited to the amount of your deposits in the relevant transaction.

Nothing in these Terms limits liability that cannot be limited under applicable Canadian law, including liability for fraud or for death or personal injury caused by negligence.

13. Complaints and Dispute Resolution

If you are unhappy with any part of our service, please email us at support@calgarycasino.app with your username, the date and time of the issue and a clear description of what happened. Our process works as follows:

  • We will acknowledge your complaint promptly and aim to give you a full response as quickly as possible.
  • If the first reply does not resolve the matter, you may ask for it to be reviewed by a senior member of our team.
  • If you remain dissatisfied after our final response, you may refer the matter to the regulatory body or independent dispute service that applies in your province, where one is available.

Our records of transactions and game results will be used to investigate any dispute.

14. Changes to These Terms

We may update these Terms to reflect changes in law, regulation or our service. When we make a material change, we will tell you by email or by a notice on the site before it takes effect. If you continue to use the service after that date, you accept the updated Terms. If you do not agree with a change, you may close your account and withdraw your available balance.

15. Governing Law

These Terms are governed by the laws of Canada and of the province or territory in which you reside, to the extent those laws apply. Any dispute that cannot be resolved through our complaints process will be dealt with by the courts that have jurisdiction under those laws. If any part of these Terms is found to be unenforceable, the rest will remain in effect.

16. Contact Us

We provide support by email. You can reach us at:

  • support@calgarycasino.app for account, payment and general questions
  • help@calgarycasino.app for help with responsible play tools and wellbeing concerns
  • mail@calgarycasino.app for formal correspondence