Privacy Policy

At Calgary Casino, we respect your privacy and handle your personal information with care. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have. We handle personal information in line with Canadian privacy law, including the federal Personal Information Protection and Electronic Documents Act and applicable provincial privacy legislation. By using our service, you acknowledge the practices described here.

Information We Collect

We collect only what we need to run a safe, lawful and enjoyable casino. This includes:

Identity details: your full name, date of birth, gender if provided, and copies of identity documents.
Contact details: residential address, email address and phone number.
Account details: username, encrypted password, account preferences, limits and self-exclusion settings.
Financial details: payment method information, transaction history, deposits, withdrawals and, where required, information about your source of funds or wealth.
Gaming activity: games played, bets placed, wins, losses, bonus use and session times.
Technical details: IP address, device type, browser, operating system, geolocation data and login records.
Communications: the content of emails you send us and our replies.

We collect this information directly from you, automatically when you use our site, and from third parties such as identity verification services, payment providers and fraud prevention databases.

Why We Collect It and How We Use It

We use your personal information to:

Create and manage your account and provide our games.
Verify your identity, age and location before you deposit.
Process deposits and withdrawals in Canadian dollars.
Meet our legal and regulatory obligations, including anti-money laundering and responsible gambling requirements.
Detect and prevent fraud, collusion, bonus abuse and other prohibited conduct.
Identify signs of risky or harmful play and reach out to offer support.
Respond to your questions and complaints.
Improve our website, games and service through analysis.
Send you promotional messages, but only where you have agreed to receive them.

Our Legal Grounds for Processing

We process your information on the following grounds:

Consent: you agree to our collection and use when you register, and you may give separate consent for marketing and non-essential cookies.
Performance of our agreement: we need your information to provide the service you signed up for.
Legal obligations: gambling, anti-money laundering, tax and consumer protection laws require us to collect and keep certain information.
Legitimate business purposes: such as preventing fraud, keeping our systems secure and improving our service, always balanced against your privacy rights.

Who We Share Your Information With

We never sell your personal information. We share it only where necessary, with:

Payment providers and banks that process your deposits and withdrawals.
Identity and age verification services that confirm who you are and where you are located.
Fraud prevention and screening services that check for fraud, sanctions and politically exposed persons.
Game providers that run the games you play and record results.
Technology and service providers that host our platform, send emails and support our operations.
Regulators, law enforcement and other authorities where we are legally required to do so.
Professional advisers such as auditors and legal counsel, under duties of confidentiality.

Every service provider we use must protect your information and may only use it for the purposes we set.

Cookies

We use cookies and similar technologies to keep the site working, remember your preferences and understand how our service is used. Full details, including how to manage your settings, are in our Cookie Policy.

How We Protect Your Information

We take security seriously and use a combination of technical and organisational safeguards, including:

Encryption of data sent between your device and our servers.
Secure storage with restricted access on a need-to-know basis.
Hashed passwords that our staff cannot read.
Regular monitoring and testing of our systems.
Staff training on privacy and data handling.

No system can be completely secure, so please help by keeping your password private and logging out on shared devices. If a breach occurs that creates a real risk of significant harm, we will notify you and the relevant authorities as required by law.

How Long We Keep Your Information

We keep personal information only as long as needed for the purposes set out here. Anti-money laundering, gambling and tax laws require us to keep certain records, such as identity documents and transaction histories, for a set period after your account closes. Self-exclusion records may be kept longer so we can continue to protect you. When information is no longer needed, we securely delete or anonymise it.

Your Rights

You have the right to:

Access the personal information we hold about you.
Correction of information that is inaccurate or incomplete.
Deletion of information we no longer need, subject to our legal duty to keep certain records.
Objection to certain uses, such as direct marketing or analysis based on legitimate business purposes.
Withdraw consent at any time where we rely on it, though this may affect our ability to provide the service.
Complain to the privacy commissioner that applies to you if you believe we have mishandled your information.

To make a request, email mail@calgarycasino.app. We may need to confirm your identity first, and we will respond within the time required by law.

Marketing Choices

We will only send promotional emails or messages if you have opted in. Every marketing message includes a way to unsubscribe, and you can also change your preferences in your account settings or by emailing support@calgarycasino.app. We will not send marketing to anyone who is self-excluded or taking a break, and we will still send you essential service messages about your account.

International Transfers

Some of our service providers may store or process information outside Canada. When this happens, your information may be subject to the laws of that country. We use contractual and other safeguards to make sure it receives a level of protection comparable to what it would receive in Canada.

Legal Age

Our service is only for adults aged 19 and over. We do not knowingly collect personal information from minors. If we learn that we have collected information from someone under the legal age, we will close the account and delete the information unless the law requires us to keep it. Please see our Underage Gambling Policy for more.

Changes to This Policy

We may update this Privacy Policy as our service or the law changes. We will post the updated version on this page and, for significant changes, notify you by email or on-site notice.

Contact Us

For privacy questions or requests, please email mail@calgarycasino.app. For general account matters, write to support@calgarycasino.app.